Subscriptions Management Executive
Liverpool University Press (LUP) is a wholly owned subsidiary of the University of Liverpool, and was founded in 1899. The Press has recently expanded rapidly, and now publishes 33 scholarly journals, around 100 new books per annum, and a number of digital collections. LUP currently employs eighteen full time and one part time staff.
The new role of Subscriptions Management Executive reflects our growing journals portfolio, increased digital sales, and ambitious plans to take our journals subscriptions and fulfilment in house. Reporting to the Press’s Head of Journals the role will involve subscriptions data processing and reporting, handling payments and customer service. The job is based in Liverpool on the University of Liverpool campus, with excellent benefits including 30 days holidays (plus bank holidays) and a superb pension scheme.
The Subscriptions Management Executive will undertake the following duties under guidance from the Head of Journals:
∙ Maintain computer system with accurate and up to date records for all publications, including prices
∙ Receive and process orders for publications from customers by telephone, post, FTP and email
∙ Create and hold records for each customer to allow invoicing, including all invoicing and payment details
∙ Process invoices for print and electronic products and subscriptions, manage renewals and reminders
∙ Process payments
∙ Provide reports
∙ Handle claims and customer complaints
∙ Provide labels to printer for despatch of print products and submit electronic data to online host to enable access
The successful candidate will have:
•Customer support experience or experience as a client service representative
•Familiarity with CRM systems and practices
•Experience of data inputting to a high standard of accuracy
•Excellent communication and presentation skills
•Ability to multi-task, prioritize, and manage time effectively
•Attention to detail
•Strong phone contact handling skills and active listening
Please email a CV and covering letter detailing how you are suited to the role, together with the names of two referees (who will be contacted only in the event of a successful application), to Clare Hooper, Head of Journals, firstname.lastname@example.org.
Closing date for applications: 28th February
Interview date: 7th March
Liverpool University Press is an open and inclusive workplace. We welcome and respect all backgrounds, genders, ethnicities, sexualities, ages and lifestyle choices.