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Technical Account Specialist - CoreSource

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Technical Account Specialist - CoreSource

Technical Account Specialist - CoreSource

Company: Ingram Content Group, Lightning Source UK Ltd
Location: Milton Keynes
Address: Human Resources Department

Lightning Source UK Ltd

Chapter House

Pitfield, Kiln Farm
City: Milton Keynes
Postcode: MK11 3LW

Ingram Content Group is the global leader in the provision of content distribution services to the book trade. Our business models include book wholesaling, book distribution, library supply, print on demand and digital content distribution.

Ingram's CoreSource® is the Digital Asset Management & Distribution Service, used by 25% of the world's top 50 publishers which allows content to flow swiftly and safely from their organization to over 160 distribution partners around the world. E-content and metadata are ingested into the platform where they are securely stored. When ready to deliver, publishers can quickly and easily use CoreSource to distribute files to business partners.

An exciting new opportunity has arisen to join the Ingram Content Group UK/ROW CoreSource team as a Technical Account Specialist.

Technical Account Specialist - CoreSource

Main Functions and General Objectives

Acts as the first point of contact for publishers regarding ingestion and distribution errors from CoreSource. Oversees the processing of digital files and ensures the information is accurate, timely and complies with established specifications.

Essential Job Duties

Works with Internal/External customers to satisfactorily process digital files into ICG platforms.

First point of contact to field inquiries from publishers regarding ingestion errors in CoreSource.

First point of contact to field inquiries from publishers and channel partners regarding distribution errors from CoreSource.

Monitors and adheres to QA processes specific to digital file and metadata specifications.

Manages conversion and transformation processes to include managing timelines and communicating any conversion related issues to the publisher.

Assists publishers with evaluating their digital supply chain business models, discount codes, understanding and communicating specific digital channel distribution channels.

Sets up new accounts, maintains existing accounts and adds new channels in CoreSource, Sharepoint and Quickbase for tracking purposes.

Creates and communicates enhancement opportunities to CoreSource in JIRA; provides rough specifications and use cases as required; tracks and communicates changes related to that specific issue; tests changes to ensure compliance with request.

Communicates with other Ingram teams to identify process opportunities and issue resolution.

Utilizing Excel and Access applications, provides file and ad hoc metadata analysis reports pulled and compiled from various systems including CoreSource, CMS, Sharepoint, Quickbase and MIL.

Attends monthly CoreSource product releases and be able to demonstrate, train and answer questions on new system functionality and features.

Job Measures / Key Skills

Experience in Digital Media Technology

Ability to apply new knowledge, technology and procedure to job responsibilities

Ability to be flexible/multi-task based on workflow demands and demonstrates attention to detail

Ability to demonstrate personal computing skills including PC based applications (Office, Excel, Word and Outlook)

Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person

Knowledge of Onix, Adobe Acrobat, manipulation of .PDF files, and general mark-up language concepts including HTML/XML and electronic file specifications

Requires customer centric approach. Experience with web browsers, e-mail and spreadsheets required. Must possess the ability to operate successfully within a fast paced environment.

The successful candidate will have at least 2 years digital experience, ideally in the book media/publishing, digital media industries. Degree educated an advantage.

Must possess the ability to operate successfully within a fast paced environment with excellent verbal and written communication skills.

In return we offer a competitive remuneration package.

To apply please send CV to:

Alison Rodwell, Snr HR Manager EMEA

Human Resources Department

Lightning Source UK Ltd

Chapter House

Pitfield, Kiln Farm

Milton Keynes, MK11 3LW

Email: alison.rodwell@ingramcontent.com

Salary: Negotiable / Based on Skills & Experience
Closing date: 01 Mar 2014

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